Privacy Policy

Last updated: April 2026

Emily's Nail & Beauty Lounge ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.

1. Who We Are

Emily's Nail & Beauty Lounge is a sole trader business operated by Emily Bailey, based at Collier Street, Tonbridge, TN12 9SB, United Kingdom. For any data enquiries, please contact us via the details on our Contact page.

2. What Data We Collect

Name and contact details (email address, phone number) when you book an appointment
Appointment history and treatment preferences
Payment information processed securely through Treatwell
Communications you send us via email, social media or our contact form
Website usage data collected via cookies (see our Cookie Policy)

3. How We Use Your Data

To process and manage your bookings
To send appointment reminders and confirmations
To respond to enquiries and provide customer support
To improve our services based on your feedback
To comply with legal obligations

4. Legal Basis for Processing

We process your data under the following lawful bases as set out in the UK GDPR: performance of a contract (booking management), legitimate interests (improving our services), and your consent (marketing communications).

5. How We Share Your Data

We do not sell your personal data. We may share data with trusted third parties solely for the purpose of operating our business, including Treatwell (our booking platform). All third parties are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking and appointment data is typically retained for up to 6 years in line with HMRC requirements.

7. Your Rights

Under UK GDPR you have the right to: access your data, correct inaccurate data, request deletion of your data, object to or restrict processing, and data portability. To exercise any of these rights, please contact us.

8. Cookies

Our website uses cookies. Please see our Cookie Policy for full details.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

10. Contact

If you have any questions about this policy or how we handle your data, please visit our Contact page.